Privacy Policy

Privacy Policy

At BookByPhone.com, your privacy is important to us. We are committed to protecting your personal information and ensuring that every interaction you have with us—whether through our website or phone-based assistance—is handled in a secure, transparent, and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

Who We Are

BookByPhone.com operates as an independent third-party travel assistance service, helping travelers with bookings and travel-related support for flights, trains, hotels, car rentals, and cruises.
We act as an intermediary between customers and third-party travel service providers to assist with reservations, changes, and cancellations.
We do not own, operate, or control any airline, rail service, hotel, cruise line, or car rental company.

Information We Collect

When you interact with BookByPhone.com, we may collect the following types of information:

Personal Information:

• Name, phone number, and email address.
• Payment-related information required solely to process a booking transaction.
• Travel preferences, destinations, and dates.

Non-Personal Information:

• IP address, browser type, and device information.
• Pages visited and time spent on our site.
• Cookies and analytics data to improve site performance

We only collect the information necessary to process your requests and enhance your experience.

How We Use Your Information

Your information is used to:

• Assist with travel bookings, changes, and cancellations.
• Communicate booking confirmations, updates, and support information.
• Provide customer service and travel assistance.
• Improve website functionality, services, and user experience.
• Comply with applicable legal and regulatory requirements.

We never sell or rent your personal information to third parties.

Sharing of Information

We may share your information only with:

• Trusted travel partners and suppliers (airlines, train operators, hotels, car rental agencies) to complete your booking.
• Payment gateways for secure transaction processing.
• Service providers who assist us in website maintenance, analytics, and customer support.
• Legal authorities, if required to comply with applicable laws or prevent fraudulent activities.

All third-party partners are bound by strict confidentiality and data-protection agreements.

Payment Information

We do not store credit or debit card details on our servers.

All payments are processed securely through certified third-party payment processors that comply with applicable security standards.

Data Security

We use reasonable technical and organizational safeguards, including encryption and secure systems, to protect your data against unauthorized access or misuse.
However, no method of transmission over the internet or phone is completely secure. We encourage users to take precautions when sharing personal information.

Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
When your data is no longer needed, it is securely deleted or anonymized.

Cookies and Tracking Technologies

BookByPhone.com uses cookies and similar technologies to:

• Improve website performance and functionality.
• Analyze user behavior and traffic trends.
• Enhance user experience and website functionality.

You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access or request a copy of your personal data.
• Correct inaccuracies in your information.
• Request deletion of your personal data.
• Withdraw consent for marketing communications.

To exercise these rights, please contact us using the details below.

Updates to This Policy

We may occasionally update this Privacy Policy to reflect new legal requirements or changes in our practices. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.