Book by phone

Cancellation & Refund Policy

At BookByPhone.com, we value your trust and aim to make every booking experience smooth, transparent, and reliable. This Cancellation & Refund Policy explains how cancellations, changes, and refunds are handled for bookings made through our website or phone-based services.

Role of BookByPhone.com

BookByPhone.com operates as an independent third-party travel assistance service that helps customers make reservations for flights, trains, hotels, and car rentals through authorized travel suppliers. All bookings are processed through third-party providers such as airlines, rail operators, hotels, or rental agencies — and therefore, each booking is subject to the cancellation and refund rules of the respective service provider.

How to Request a Cancellation

To cancel or modify a booking, customers must contact our support team by phone or email.
You can reach us at:
support@bookbyphone.com
1855-716-8600
Please provide your booking reference number, name, and contact details when requesting a cancellation. Once the request is received, our team will check the supplier’s policy and initiate the process accordingly.

Airline, Train, Hotel & Car Rental Cancellations

Each service provider has its own cancellation timelines, penalties, and refund conditions. Typical policies may include:

Flights: Cancellation fees vary by airline and fare type. Some low-cost fares may be non-refundable.
Trains: Refunds depend on rail operator rules and ticket type.
Hotels: Refunds depend on the rate type (refundable vs. non-refundable) and cancellation deadline.
Car Rentals: Refunds depend on cancellation timing and rental agency policies.

BookByPhone.com follows the official policy of each supplier and cannot override their rules or refund restrictions.

Refund Process

Once a cancellation is confirmed by the travel provider:

Refunds are processed back to the original form of payment used at booking.
Refund timelines vary — typically 7 to 30 business days, depending on the supplier and payment gateway.
In case of partial refunds, applicable cancellation or service fees will be deducted before crediting the remaining amount.
BookByPhone.com will notify you via email or SMS once the refund is initiated.

If a refund delay occurs due to the supplier or bank, we will assist in following up but cannot guarantee a specific completion date.

Service & Processing Fees

BookByPhone.com may charge a nominal service fee for handling cancellations, modifications, or refund requests. This fee is separate from any penalty imposed by the airline, hotel, or car rental provider.
All such charges will be communicated clearly before processing your request.

Non-Refundable Bookings

Certain promotional, discounted, or last-minute bookings may be non-refundable, even in the event of cancellation or no-show.
Where applicable, customers will be informed of such restrictions at the time of booking or during the cancellation request.

No-Show & Missed Departures

Failure to check in or appear for a booked service may be considered a no-show by the travel provider, in which case refunds are generally not permitted.
We recommend contacting our support team in advance if your travel plans change.

Cancellations by the Service Provider

If a travel provider cancels or significantly alters a service due to operational, weather, or technical reasons:

Refunds or rebooking options will be handled in accordance with the provider’s official policy

Policy Acceptance

By booking through BookByPhone.com, you acknowledge and agree to this Cancellation & Refund Policy and to the individual terms and conditions of the respective travel service providers.
We strive to handle every request fairly, transparently, and in accordance with industry standards to support a smooth experience from booking to resolution.