Book by phone

Cancellation & Refund Policy

At BookByPhone.com, we value your trust and aim to make every booking smooth, transparent, and reliable. This Cancellation & Refund Policy explains how cancellations, changes, and refunds are handled for bookings made through our platform or by phone.

Role of BookByPhone.com

BookByPhone.com operates as an independent travel assistance platform that helps customers make reservations for flights, trains, hotels, and car rentals through authorized travel suppliers. All bookings are processed through third-party providers such as airlines, rail operators, hotels, or rental agencies — and therefore, each booking is subject to the cancellation and refund rules of the respective service provider.

How to Request a Cancellation

By using the BookByPhone.com website and services, you acknowledge and agree that we act solely as an intermediary between travelers and third-party suppliers. We are not responsible for service delays, cancellations, pricing errors, schedule changes, or disruptions caused by any airline, rail company, hotel, or rental agency. All travel-related issues must be addressed directly with the respective provider.

To cancel or modify a booking, customers must contact our support team by phone or email.
You can reach us at:
support@bookbyphone.com
1855-716-8600
Please provide your booking reference number, name, and contact details when requesting a cancellation. Once the request is received, our team will check the supplier’s policy and initiate the process accordingly.

Airline, Train, Hotel & Car Rental Cancellations

Each service provider has its own cancellation timelines, penalties, and refund conditions. Typical policies may include:

Flights: Cancellation fees vary by airline and fare type. Some low-cost fares may be non-refundable.
Trains: Refunds depend on rail operator rules and ticket type.
Hotels: Refunds vary based on rate type (refundable vs. non-refundable) and check-in date.
Car Rentals: Refunds depend on cancellation timing and rental agency policies.

BookByPhone.com follows the official policy of each supplier and cannot override their rules or refund restrictions.

Refund Process

Once a cancellation is confirmed by the travel provider:

Refunds are processed back to the original form of payment used at booking.
Refund timelines vary — typically 7 to 30 business days, depending on the supplier and payment gateway.
In case of partial refunds, applicable cancellation or service fees will be deducted before crediting the remaining amount.
BookByPhone.com will notify you via email or SMS once the refund is initiated.

If a refund delay occurs due to the supplier or bank, we will assist in following up but cannot guarantee a specific completion date.

Service & Processing Fees

BookByPhone.com may charge a nominal service fee for handling cancellations, modifications, or refund requests. This fee is separate from any penalty imposed by the airline, hotel, or car rental provider.
All such charges will be communicated clearly before processing your request.

Non-Refundable Bookings

Certain discounted, last-minute, or promotional fares may be fully non-refundable, even in the event of cancellation or no-show.
In such cases, BookByPhone.com will inform you at the time of booking or cancellation request.

No-Show & Missed Departures

If you fail to show up or check in on time for your booked service, it will be considered a no-show by the provider, and no refund will be applicable.
We strongly recommend contacting our support team in advance for assistance if your travel plans change.

Cancellations by the Service Provider

In the rare event of a flight, train, or hotel cancellation by the provider due to operational issues, weather, or technical reasons:

Refunds or rescheduling options will follow the provider’s official policy.

Policy Acceptance

By using our website or booking through our agents, you acknowledge and agree to this Cancellation & Refund Policy and to the individual terms of each travel supplier.
We strive to ensure every request is handled fairly, transparently, and in accordance with industry standards — so your travel experience remains stress-free, from booking to refund.